FAQs

No elevators at this community.

Posting signs/notices requires management approval.

Bicycle/scooter use is permitted within community guidelines.

Balcony/patio storage restrictions apply. Contact management for details.

Grill use is subject to community policies.

Smart doorbells and similar devices require management approval.

Large deliveries should be coordinated with the office.

Satellite dish and antenna installations require approval.

Residents can submit feedback via our online portal or office.

Renter’s insurance is required. Minimum coverage details are available in the lease.

Yes, holiday decoration policies are outlined in the community guidelines.

Report lost/stolen items to the office or security personnel.

Early lease termination policies depend on lease agreements.

Subletting policies vary. Contact management for eligibility.

Contact the office to update your contact information.

Lease renewal processes can be completed online or in-person.

Yes, storage closets/spaces are available in each unit.

Yes, residents may paint with prior approval. Restrictions may apply.

Yes, ceiling fans are installed in each unit.

Appliance brands and models vary by unit. Contact management for details.

Window dimensions vary by floor plan. Contact the office for details.

Yes, nearby hospitals and urgent care facilities are accessible.

Yes, farmers’ markets and grocery delivery services are available.

Yes, there are parks and recreational areas nearby.

Yes, on-site storage units are available for residents.

Yes, our community offers various programs and classes.

Yes, bicycle storage and repair facilities are provided.

Yes, electric vehicle charging stations are available.

Yes, car washing and detailing services are available on-site.

Yes, residents can join our online community groups for updates and discussions.

Yes, public transportation and ride-sharing options are available nearby.

Yes, residents may receive discounts from local businesses. Ask the office for current offers.

Yes, planned community improvements or renovations are communicated in advance.

Yes, designated smoking areas are available on the property.

Yes, there are walking and jogging trails nearby.

Yes, a community garden/green space is available for resident use.

Approval is required for in-ground lanterns. Contact the office for installation guidelines.

Yes, sprinkler systems are provided in private yards.

Yes, lawn services for private yards are managed by the community.

Yes, our community offers private yards/green spaces for select units.

Yes, handicap-accessible apartments are available. Contact the office for availability.

Yes, the mail area is monitored via video surveillance for added security.

Installation fees for internet or cable depend on the provider. Contact your service provider for details.

Opt-out options depend on the service type. Please speak with management for specific policies.

Guest parking duration may be subject to community policies. Check with the office for details.

Additional guest parking permits can be obtained from the leasing office.

Guest parking in carports is only allowed if explicitly permitted by management.

Yes, guest parking passes may require renewal based on the community’s policy.

Guest vehicle registration can be completed through our leasing office or online portal.

Guests can park in designated visitor parking areas.

Guest limits vary based on community policies. Please refer to the lease agreement for details.

Yes, apartments can be rekeyed upon request. Fees may apply.

Yes, entry codes can be changed upon request. Contact the office for assistance.

Yes, residents are responsible for replacing their own remote batteries.

Yes, additional remotes or keys can be requested. Fees may apply.

Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.

Yes, fire extinguishers are provided in each apartment for safety.

Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.

Valet trash service is mandatory for all residents and included in your fees. Opt-out options may vary.

Recycling requirements vary by vendor. Please refer to our recycling guidelines or speak with the management team.

Yes, our valet vendor offers recycling services. Contact the leasing office for details on accepted items.

Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.

Yes, packages are held for 7 days before being returned to sender.

Yes, residents must register via email link.

Yes, package lockers are available at La Ventana.

Carports cost $40/month and garages cost $100/month.

Yes, garages are available for $100 per month.

Assigned parking spots are available for $40.00 per month by request.

Yes, with $500 Month to Month Premium

The standard lease term is 12 months.

Quiet hours are enforced from 10PM– 7 AM.

Compactor is located at back of property next to dog park.

Valet trash pickup is Sunday through Thursday. Trash must be placed out by 7:00pm.

Pet fees include a $400 non-refundable pet fee, and $20 monthly pet rent per pet.

The community allows 2 pets per apartment and No Breed restrictions.

The fitness center is open 24/7.

The pool is open from 10 AM–10 PM. Pool rules must be followed at all times.

Maintenance requests can be submitted through online portal, phone, or office visit. Emergency maintenance can be reached at 806-515-3897.

Guest parking is available in open spaces.

AT&T

Yes, AT&T Intenet is included in our Lifestyle Package.

Residents can choose TXU or any participating provider by visiting powertochoose.org.

Residents are responsible for Electric and Renters Insurance. Water is billed back and paid with monthly rent payment.

The standard security deposit is $500, and it is returned within 45 days after move-out, pending any deductions for damages or outstanding balances.

Keys can be picked up on during office hours at the leasing office. Please bring a valid photo ID and any required move-in paperwork.